Frequently Asked Questions
1xbd FAQ — answers to all your questions in one place
From opening an account to withdrawing money via bKash — you will find detailed answers to any question you have about 1xbd on this page.
1xbd is a safe and reliable online gaming platform for players in Bangladesh. Whether you are a new member or an experienced player, there are many questions about account registration, deposit and withdrawal methods, bonus terms, game rules and responsible gaming. Below we have provided clear and detailed answers to all of those questions so you can play with confidence and enjoy the best possible experience.
Account and Registration
To open an account at 1xbd you need an active mobile number and a valid email address. Enter your name, date of birth and preferred password in the registration form. Keep in mind that you must be at least 21 years old to open an account at 1xbd. A national ID card or passport may be required for verification.
No. Each player may hold only one account. If the same person has multiple accounts, those accounts may be closed and there is a risk of the balance being forfeited. It is important to provide accurate information at the time of registration.
Click the "Forgot your password?" link on the login page. A verification code will be sent to your registered email or mobile number. Use the code to set a new password. If you have trouble, get help from 1xbd's 24/7 live chat support.
The KYC verification process is carried out to ensure the security of the platform and to prevent fraud. Verification is completed by uploading a clear photo of your national ID card or passport and a selfie. Once verification is complete, there are no obstacles to withdrawals.
Yes. The 1xbd website is fully mobile-friendly. You can play comfortably through the browser on both Android and iOS devices. Visit our download page for the app download.
Deposits and Withdrawals
A bKash deposit is added to your 1xbd account within just a few minutes. The balance usually updates within 1–5 minutes. If there is a slight delay during busy periods, let us know via live chat.
Yes. You can both deposit and withdraw using Nagad. At 1xbd it is possible to transact using Nagad, bKash, Rocket and Upay. The minimum deposit and withdrawal for any method is ৳500.
Withdrawal requests at 1xbd are generally processed within 10 to 45 minutes. However, this depends on the method you choose and banking timelines. The process is faster when your account is fully verified.
1xbd does not charge any deposit or withdrawal fees of its own. However, your mobile banking provider (bKash, Nagad, Rocket or Upay) may apply their own transaction charges, which are set according to their respective policies.
The minimum deposit amount at 1xbd for all methods is ৳500 and the minimum withdrawal amount is also ৳500. This applies equally to bKash, Nagad, Rocket and Upay.
Log in to your 1xbd account, go to the "Deposit" option and select Rocket. Follow the instructions provided to send money to the specified number. Save the transaction number, as it may be needed for verification.
Games and Game Rules
To bet on BPL matches, first log in to 1xbd and go to the sports betting section. There you will find a list of ongoing or upcoming BPL matches. You can place bets on various markets including match winner, run totals and toss result. Before placing a bet, review the odds and potential winnings carefully.
RTP, or Return to Player, is the theoretical rate at which a percentage of total bets placed in a game over the long term is returned to players. For example, an RTP of 96% means that on average ৳96 is returned for every ৳100 wagered. This is a theoretical figure — the outcome of each spin is determined entirely by a Random Number Generator (RNG).
Yes. The live casino games at 1xbd (Evolution Gaming, Ezugi) are fully mobile-friendly. You can play comfortably with a live dealer through the browser on a smartphone or tablet. A stable internet connection is recommended for a good experience.
Aviator (Spribe) is a crash-type game where a plane takes off and a multiplier keeps increasing. If you cash out before the plane crashes, you win. If you wait too long and the plane crashes, your entire bet is lost. It is a game of judgment and deciding at the right time.
In fishing games (such as JILI's Mega Fishing and Bombing Fishing) different fish have different values — larger and rarer fish give more points. Choosing the right weapon and targeting big fish is the main strategy. You can find more strategies on the 1xbd fishing expert page.
Bonuses and Promotions
When you open a new account at 1xbd and make your first deposit, the welcome bonus is added automatically. You will receive a 200% bonus on your first deposit, up to a maximum of ৳10,000. To receive the bonus, complete registration and deposit a minimum of ৳500.
The wagering requirement for the welcome bonus is 20x. This means that to withdraw bonus funds, you must place total bets equal to 20 times the bonus amount. For example, if you receive a ৳1,000 bonus, you can withdraw after placing a total of ৳20,000 in bets.
The 1xbd VIP program has 5 levels — Bronze, Silver, Gold, Platinum and Diamond. You can gradually move up by playing and transacting regularly. The weekly cashback increases at each level — from 0.2% at Bronze up to 1.0% at Diamond.
The welcome bonus is available only once, at the time of your first deposit. In addition, 1xbd regularly has promotional offers, reload bonuses and extra bonuses on special occasions (such as the BPL season and Eid). Check the promotions page regularly.
Yes. If you do not want to take a bonus, simply do not select the bonus option at the time of deposit. You can deposit directly without a bonus. Once a bonus has been accepted, it cannot be withdrawn until the wagering requirements are met.
Security and Responsible Gaming
1xbd is a platform secured with SSL encryption. We use the latest technology to keep your personal information and financial transactions safe. Certified RNG software is used in all games to ensure fair play.
You must be at least 21 years old to play at 1xbd. Accounts belonging to underage users are closed immediately and the balance may be forfeited. Providing the correct date of birth at registration is mandatory.
Yes. As part of responsible gaming, 1xbd offers a self-exclusion facility. Contact live chat support to request a temporary or permanent account closure. We take responsible gaming seriously.
As a responsible gaming feature, you can set daily, weekly, or monthly deposit limits. Contact 1xbd live chat support to set these limits. Once a limit is set, it cannot be increased before the specified time period ends.
The 1xbd support team is available 24 hours a day, 7 days a week in Bengali. For any issue, click the live chat button on the site or email [email protected]. There is no phone or WhatsApp support, but you will get a quick response on live chat.
If you notice any unusual activity on your account, contact 1xbd live chat support immediately. Our team will secure your account quickly. Use a strong password for security and do not share your login details with anyone.
Still have questions?
Contact support
Our Bengali support team is with you 24/7. For any issue, speak directly with us on live chat.
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