1xbd Privacy Policy

1xbd ("we", "us", or "the platform") provides a safe and transparent online gaming service for players in Bangladesh. This privacy policy ("policy") explains what personal information we collect when you use our website https://1xbd.cam, create an account, make deposits or withdrawals, or contact us, and how that information is used, stored, and kept secure.

By using our services, you agree to the terms of this privacy policy. If you do not agree with any part of this policy, please refrain from using our services and contact our support team.

This policy applies only to 1xbd's own website and services. Third-party websites and payment providers have their own privacy policies, for which we are not responsible.

1xbd collects only the information necessary to operate our services properly, ensure security, and comply with applicable laws in Bangladesh.

2.1 Information You Provide Directly

• Full name and date of birth (for age verification — for users aged 21 and above only)
• Email address and contact details
• National ID or passport number (during identity verification)
• bKash, Nagad, Rocket, or Upay account number (for transactions)
• Bank account details (where applicable)
• Account password (stored in encrypted form)

2.2 Automatically Collected Information

• IP address and device information
• Browser type and version
• Pages visited and service usage history
• Login date, time, and duration
• Information obtained from cookies and similar tracking technologies
• Gaming activity and transaction records

2.3 Information Received from Third Parties

Where required for identity verification or fraud prevention, we may verify information through trusted third-party services. This information is used solely for security and compliance purposes.

1xbd uses your personal information for the following purposes:

• Account Management: To create, verify, and maintain your account.
• Payment Processing: To complete deposits and withdrawals via bKash, Nagad, Rocket, and Upay.
• Age Verification: To confirm that only individuals aged 21 and above are using our services.
• Security and Fraud Prevention: To detect and prevent suspicious activity.
• Customer Support: To resolve your questions, complaints, or issues.
• Bonuses and Promotions: To deliver relevant offers to you.
• Responsible Gaming: To monitor your gaming habits and provide assistance when needed.
• Legal Obligations: To comply with applicable laws and regulations.
• Service Improvement: To improve our platform and user experience.

We do not sell or transfer your personal information to third parties for marketing purposes.

1xbd does not share your personal information with any external party except in the specific circumstances below:

4.1 Payment Service Providers

To process deposits and withdrawals, we share the necessary transaction information with bKash, Nagad, Rocket, and Upay. This information is limited strictly to payment processing purposes.

4.2 Identity Verification Agencies

As part of the KYC process, we may share required documents with trusted verification agencies. These agencies operate under strict confidentiality agreements.

4.3 Legal Obligations

We may be required to disclose information to comply with court orders, lawful requests from law enforcement agencies, or applicable legal requirements.

4.4 Business Transfers

In the event of a company merger, acquisition, or asset sale, user information may be transferred to the new entity, though the terms of this policy will remain in effect.

1xbd uses cookies and similar technologies to improve your experience on the website. Cookies are small text files stored in your browser.

5.1 Essential Cookies

These cookies are essential for the website to function properly. They maintain login sessions, ensure security, and prevent fraud. Disabling these cookies will make it impossible to use the service.

5.2 Functional Cookies

These cookies are used to remember your preferences, such as language selection and personalised settings.

5.3 Analytical Cookies

These cookies collect information to help us understand how the website is being used. This information is anonymous and helps improve the quality of the service.

You can control cookies by changing your browser settings. However, disabling certain cookies may limit some functionality of the website.

1xbd uses industry-standard security technologies and processes to keep your personal information secure.

• SSL Encryption: All information transmitted between your browser and our server on the website is encrypted using SSL (Secure Sockets Layer) technology.
• Password Hashing: Your password is never stored in plain text; industry-standard hashing algorithms are used.
• Two-Factor Authentication: Two-factor authentication is available for additional account security.
• Firewall and Intrusion Detection: Our servers are protected by advanced firewalls and real-time threat detection systems.
• Access Control: Only authorised staff have access to the personal information they need, and they operate under confidentiality agreements.
• Regular Security Audits: Our systems undergo regular security reviews so that any vulnerabilities can be addressed promptly.
• Data Backup: Your information is backed up regularly on secure servers.

While we are committed to ensuring the highest level of security, no data transmission over the internet can be guaranteed to be completely secure. We always work actively to reduce known risks.

We retain your information only for as long as it is necessary or legally required.

• Active Account: All information is retained for as long as your account remains active.
• Closed Account: After an account is closed, information may still be retained for the period required for legal, regulatory, and dispute resolution purposes.
• Transaction Records: Records of financial transactions are kept for an extended period as this may be legally required.
• Cookie Data: Session cookies are deleted when the browser is closed; persistent cookies are deleted after their set expiry period.

Once the retention requirement ends, we delete or anonymise the information using secure methods.

As a user of 1xbd, you have the following rights regarding your personal information:

• Right of Access: You have the right to know what information we hold about you.
• Right to Rectification: The right to request correction if your information is inaccurate or incomplete.
• Right to Erasure: In certain circumstances you may request that your information be deleted, although this may not be fully possible where legal obligations exist.
• Right to Object to Processing: The right to object to the processing of your information in certain cases.
• Right to Data Portability: The right to receive your information in a structured, machine-readable format.
• Right to Withdraw Consent: You may withdraw consent to marketing communications at any time.

To exercise these rights, please contact our support team via live chat or email. We will process your request within a reasonable time.

1xbd strictly provides services only to individuals aged 21 and above. We do not knowingly collect any information from minors.

If we become aware that a minor has registered, we will immediately close that account and delete the associated information. Age verification is a mandatory part of our registration process.

If a parent or legal guardian believes their minor child is using our services, please contact us immediately.

1xbd reserves the right to update this privacy policy from time to time. If significant changes are made to the policy, we will notify you by email or through a notice on the website.

The date of each update will be noted at the top of the page. Continued use of our services after any changes will be considered as your acceptance of the new policy.

We recommend that you review this privacy policy regularly so that you are always informed about our data protection practices.

If you have any questions, concerns, or requests regarding this privacy policy, please get in touch with us. Our privacy team is always ready to answer any of your enquiries.

For requests to exercise your data rights, we generally aim to respond within 30 business days. For urgent matters, contacting us via live chat will get you a faster response.

For other related policies, please read our Terms and Conditions and Responsible Gaming Policy.